Shipping and Postage
Thank you for choosing our products. At Weigh Less with Jess, we strive to provide you with the best possible delivery service for your product order. All our parcels are sent via the quickest and most reliable postage network which includes Australia Post, Couriers Please and Fastway Couriers network. Please ensure that when ordering online, we encourage you to disclose any shipping instructions with every order. For addresses where it is unsafe to leave the parcel at your doorstep, please ensure that you choose the insurance cover for your delivery as we are not responsible for your parcel if it goes missing once delivered. This applies strongly to international orders.
Due to Covid-19, we have changed the way we post. We no longer use the express service or signature on delivery, these services are non-existent and although we were paying for that service, it was never followed via the postage companies. Postage costs went up by 45% and there are longer than normal delays in parcel delivery. Please allow up to 30 days for International orders to arrive.
A tracking number will be sent to you via email once your order has been shipped. This will allow you to track your order and follow its progress. Please contact our customer service department on 0402778820 via text or by email at email@example.com if you have any issues or concerns with regards to your delivery.
For our Australian customer, the flat rate for postage is $12.00 per 500 grams. Most items are sent via the Australia Post network unless there is an alternative service. Orders take 1 day to process and will be shipped on a Monday, Wednesday or Friday each week.
For New Zealand customers, the flat rate for postage is $17.20 and eta of your parcel is usually 7-10 days. Please note that since Covid-19, customers can expect delays. Most parcels are safe dropped.
PLEASE NOTE THAT THERE MAY BE DELAYS ON POSTAGE TIMES DUE TO COVID-19. SO PLEASE BE PATIENT DURING THESE TOUGH TIMES, AS WE MAY ALSO FACE SLOWER DELIVERY ON STOCK ARRIVALS ON OUR END. THANK YOU FOR YOUR PATIENCE AND UNDERSTANDING.
For the latest postage delays, please click on the following link: https://auspost.com.au/service-updates/domestic-delivery-updates For all of our International customers, our flat rate for postage is $30.00 and eta of your parcel is usually 14 days, sometimes extending onto 30 days. It is strongly recommended that you chose the insurance option to safe guard your goods. Weigh Less with Jess use Interparcel for most of our International customers as well as the Australia Post network. If you wish to order and cannot see your country listed in the drop down menu, please contact firstname.lastname@example.org.
Most items arrive safely however, some delays are beyond our control so please once again have patience as we do not control these delays. There are a lot of overseas restrictions and disruptions which are affecting most services. Some countries are not currently accepting deliveries due to COVID-19 restrictions.
You can check the destination guide below for more info. https://auspost.com.au/service-updates/international-delivery-updates
International Customs Tax
From time to time, customs may require you to pay a tax within your country for the delivery of your goods. This is not something Weigh Less with Jess will be responsible for.
All measures are taken to ensure this does not happen by stating the parcel is a gift and its under $15 AUS